General FAQ

Customer Service FAQ

Who is Planet Energy?
Will I be switching utilities?
From whom will I receive my billing?
When will this program start?
Can I cancel the program if I don't like it?
Do you need to install anything to benefit from your programs?

Energy FAQ

How can you guarantee my fixed-rate or stability plan price won't change?
How is my natural gas delivered?
Where does my electricity come from?

Who is Planet Energy?

Since 2006, Planet Energy has been devoted to providing affordable, stable-price energy options that respect the world we all share. We are committed to balancing energy affordability and global environmental sustainability. 100% privately owned, Canadian operated, and independent of any government or utility, we have the flexibility to bring you custom-made plans that meet your individual needs.

top

Will I be switching utilities?

No, you will not be switching utilities. Planet Energy is not affiliated with any local utility. Your utility will continue to bill you and provide you with the same 24-hour emergency service you've received in the past.

top

From whom will I receive my billing?

You will continue to receive one utility bill from your current provider. Planet Energy's charges will appear as a line item on your current bill, as your energy supplier.

top

When will this program start?

After you apply, Planet Energy must notify your utility of your new program. Once this process is complete, it may be up to 120 days before your start date. In rare circumstances it may take longer than 120 days.

top

Can I cancel the program if I don't like it?

To cancel, you must contact Planet Energy by phone or in writing. Please read your terms and conditions for the details.

top

Do you need to install anything to benefit from your programs?

No. Planet Energy purchases the natural gas and electricity on your behalf and we supply it through the existing structure your utility company uses.

top

How can you guarantee my fixed-rate or stability plan price won't change?

Planet Energy purchases your energy supplies in advance, locking them in at the current rates, and offering them to you at those same rates month over month and year over year - just like a fixed-rate mortgage.

Note: a fixed-price will depend on your chosen plan.

top

How is my natural gas delivered?

The first step is drilling and exploration. Next, natural gas is transported through pipelines, and stored by your local utility provider. Finally, it is distributed among businesses and homes via gas lines.

top

Where does my electricity come from?

The first step is generation. Every region differs, but common methods of electricity generation include power plants driven by coal, natural gas, fuel oil, hydro (water), or nuclear energy. A small portion may be generated using renewable energy such as wind, low-impact hydro, solar or biomass.

top